Refund policy

At Norvany, we want every customer to shop with confidence. If you are not satisfied with your purchase, please contact us at info@norvany.shop so that we can review your request.

To be eligible for a return, items must be unused, in the same condition in which they were received, and returned with their original packaging where possible. Proof of purchase may be required.

Return requests should be made within 30 days of delivery. We may refuse returns that are damaged, used, altered, or sent back without prior communication with our support team.

Once a returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping costs, if any were paid, are not refundable unless required by applicable law or unless the return is due to an error on our part.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@norvany.shop with your order number and photos of the issue so that we can help resolve it.